Frequently Asked Questions

Our first meeting is a chance for us to get to know each other and to explore what might have brought you to our clinic. Your assessment will include a detailed history, a thorough physical exam, an initial treatment and take home exercises. The first appointment is also the time when we will set goals for your recovery and discuss your treatment plan, including the number of sessions and duration of treatment you will require.

We suggest that you come dressed in clothes that you can easily move around in and that will allow us to visualize the area being treated. If we are looking at an area of the lower body please bring your current running shoes. We would also be happy to look at any diagnostic test results you may have been given from your family physician or specialist.

Our therapists do not require direction from a physician to treat you. We do however welcome input from your primary health care provider and we strongly suggest that you check with your insurance provider to determine if a physician’s prescription is required to claim your treatment through your benefits.

We are a private healthcare clinic and as such are not covered by OHIP. For a list of designated OHIP clinics in Ontario, visit the College of Physiotherapists website at www.collegept.org

We are able to direct bill most major insurance companies for the majority of our services. It is up to the client to confirm what services are covered through insurance and the specific details of individual plans. Clients wishing to use direct billing must have a credit card on file to cover and difference between the cost of the service rendered and the payment from the insurance company. If we are not able to direct bill, we will be pleased to provide you with an itemized invoice that you can submit to your insurance company for reimbursement.

We request that you provide us with 36 hours notice should you need to cancel or change your appointment time. Individuals who fail to do so may be subject to a cancellation fee equal to the scheduled service. Please note our cancellation policy applies to all illness and weather related cancellations.

During your first appointment, we will set goals for your recovery and discuss your treatment plan, including the number of sessions and duration of treatment you will require. The number of sessions needed varies depending on the severity of your condition and how quickly you respond to treatment. We will regularly evaluate your progress and adjust our approach as necessary to ensure that you receive the best possible care.

Clients can request of copy of their clinical notes at any time during the course of their treatment. There may also be circumstances where an outside party need a copy of your clinical notes. Charts are only released after we have received written consent to release information by the client or guardian of the client and after the chart release fee is paid in full. You can read more about our rates for chart release here.

No, we do not accept WSIB (Workplace Safety and Insurance Board) payments.

Do You accept Motor Vehicle Accident (MVA) Insurance?

No. We do not accept MVA insurance however we would be happy to make a referral to another local clinic who treats car accidents.